woman providing IT infrastructure managed services

IT Infrastructure Managed Services
Optimized to YOUR Environment

IT Infrastructure Management Services for More UPTIME

An infrastructure managed services partner can help your team stay focused on key strategic initiatives, keep you compliant, fill skills gaps, and much more. That said, you need a service provider you can count on when needs arise. One large enough to have the capabilities, expertise, and tools to get the job done—but agile enough give your business the time and attention it deserves.

That’s where ParkView Managed Services™ comes in. Our IT infrastructure management services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

How We Optimize Infrastructure Management

  • ParkView Managed Services icon for Base support tier
    BASE
    24/7 monitoring, incident Identification, triage, and 
escalation (NOC)
  • ParkView Managed Services icon for Plus support tier
    PLUS
    Incident resolution for managed devices, proactive management of patch levels
  • ParkView Managed Services icon for Full support tier
    FULL
    Comprehensive management and support of managed devices
ParkView infrastructure management services lifecycle wheel
  • ParkView Managed Services icon for server
    SERVER
  • ParkView Managed Services icon for storage
    STORAGE
  • ParkView Managed Services icon for network
    NETWORK
  • ParkView Managed Services icon for operating systems
    OPERATING SYSTEMS
  • ParkView Managed Services icon for hypervisors
    HYPERVISORS
Support Tiers
Support Tiers
Base NOC icon
BASE
NOC
Monitor, Identify, Triage, Escalate
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Support Tiers
Plus remediation icon
PLUS
REMEDIATION
Fix and Patch
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Support Tiers
full management icon
FULL
FULL MANAGEMENT
Run, Operate, Administer, Execute
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)
Use Cases
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Managed Infrastructure Services
Designed for Your Entire Environment

Request Your Discovery Call
  • ParkView Hardware Monitoring™
    • Proactive storage, server, and network hardware event detection with automated ticket generation and notification via email
    • Decrease your mean time to repair by 31% with a first-time fix rate of 97% resulting in Less time performing manual tasks, troubleshooting, dealing with downtime and outages
    • Real-time visibility to all service tickets, engineering notes and tracking numbers via our customer portal, Central Park
  • Base Level Support
    • Monitor your server, storage, and networking environments for incidents 24/7/365 including performance and utilization monitoring, availability monitoring, network path monitoring, NetFlow monitoring, and network configuration monitoring
    • Filter incidents and only notify you when your attention is required
    • Report incidents to the agreed upon teams – including third parties – as per the service agreement
    • Open and monitor tickets until customer confirms resolution
  • Plus Level Support
    • Provide swift response and incident resolution for managed devices including storage, server, and network
    • Conduct proactive management and maintenance of patch levels for IT systems within the current major version update – delivered with a defined cadence
    • Perform critical security updates and hot fixes as per the service agreement
  • Full Level Support
    • Provide ticket resolution on entitled devices for service and change requests
    • Perform problem management and change management as per the service agreement
    • Offer expert recommendations for sizing, configuration, and related changes to optimize performance
    • Facilitate upgrades to major device versions

What Makes Us Different

infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
IT infrastructure managed services people
GOVERNANCE
infrastructure management services tools
OUR OWN TOOLS
managed IT services monitoring screen
SUPPORT TEMPLATES
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
  • Hyper care process
  • Regular service review process
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
IT infrastructure managed services people
GOVERNANCE
  • Hyper care process
  • Regular service review process
infrastructure management services tools
OUR OWN TOOLS
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
managed IT services monitoring screen
SUPPORT TEMPLATES
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
MONITORING GOVERNANCE

Customer Experience

how our IT infrastructure management services work how our IT infrastructure managed services work - vertical

Infrastructure Managed Services Offering

Servers
Operating Systems
Linux managed services
data center managed services logo Windows Server
Unix managed services
Hypervisors
enterprise infrastructure management services logo Hyper-V
infra managed services logo Vmware
Network Estate
infrastructure management companies logo Arista
monitoring-as-a-service logo Aruba
IT management service logo Brocade
juniper networks image token small text
enterprise IT infrastructure management and monitoring systems logo Extreme
Storage
managed infrastructure logo Dell EMC
HPE IT infrastructure management services
infrastructure IT support services logo Nutanix
IBM IT infrastructure managed services company
infrastructure management company logo NetApp
infrastructure management and technical support logo quantum
IT infra management services via tablet

Get In Touch

Our infrastructure managed services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to dicuss how our services can solve your problems.

Fill Out This Form to Request Your Discovery Call